> ## Documentation Index
> Fetch the complete documentation index at: https://zite.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Subscription and Billing
> Manage your Zite subscription, compare usage limits, and review organization billing and usage.
## Subscription plans
Subscription plans control the limits and features available to your Zite organization. Plan tiers set how many workspaces you can create, along with monthly credits, database record limits, workflow runs, custom domains, and branding options. The apps and forms inside a workspace are unlimited on every plan.
For the full feature comparison and current plan pricing, see the [Zite pricing page](https://www.zite.com/pricing).
## Scale subscriptions
Scale subscriptions are designed for larger teams that need higher usage limits and advanced controls. Team and Enterprise plans include granular app sharing, user groups, enforced two-factor authentication, and unlimited brand kits. Enterprise organizations can also request controls such as audit logs, organization SSO, and an organization-wide AI kill switch.
## Usage limits by plan
These tables include usage limits only. Rows where every plan has the same `Unlimited` value are skipped.
### Standard plans
| Usage limit | Free | Pro | Business |
| - | - | - | - |
| Workspaces | 1 | 3 | 5 |
| Monthly credits | 50 | 100+ | 400+ |
| Database records | 5,000 | 100,000 | 250,000 |
| Workflow runs/month | 1,000 | 5,000 | 50,000 |
| Attachment storage | 1 GB | 10 GB | 100 GB |
A [workspace](/help/platform/workspaces/overview) is one Zite database, along with the apps and forms built on it. Your plan sets how many workspaces your organization can have, while the apps and forms inside them are unlimited. The workspaces you already have keep working even if you are over your plan's number—the limit applies to creating a new workspace. Deleting a workspace frees its slot immediately. Migrating a classic workspace app is not blocked.
Databases have a record limit that is tied to your Apps plan. This limit controls the total number of records you can store across all Zite databases in your organization, not per workspace.
### Scale plans
| Usage limit | Team | Enterprise |
| - | - | - |
| Workspaces | Unlimited | Unlimited |
| Monthly credits | 800+ | Custom |
| Database records | 1,000,000 | 1,000,000+ |
| Workflow runs/month | 250,000 | Unlimited |
| Attachment storage | 100 GB | 1 TB+ |
### Upgrade or downgrade your plan
Click [here](https://app.zite.com/home/settings/billing) to view your Billing & usage settings, then `Modify` or `Browse plans`.
In the next screen, click `Choose plan`.
### **Increase or decrease monthly credits**
Follow the steps above to update the credit limit of your existing plan. Then, click the **credits dropdown** to select your new limit followed by `Decrease/increase credits`.
## Cancel your plan
You can [cancel your Zite Apps plan](/help/platform/account/cancel-account) without canceling your Fillout Forms plan.
## FAQs
Choose the plan that matches the usage limits and features your organization needs. For current pricing and the full feature comparison, see the [Zite pricing page](https://www.zite.com/pricing).
Yes. You can build as many apps and forms as you want inside every workspace you have. Databases work differently: each workspace has one database, and your plan sets how many workspaces your organization can create. Plan tiers also set limits for monthly credits, database records, workflow runs, attachment storage, and selected features.
Nothing happens to them. Every workspace you already have keeps working as it does today—no workspace is deleted, locked, or downgraded. The limit only applies to creating a new workspace, so you need to be under your plan's limit, or upgrade, before adding another one. Migrating a classic workspace app is not blocked.
Organizations with an active paid Zite or Fillout plan when workspace limits took effect on September 15, 2026 keep 2x their plan's workspace limit for the lifetime of that subscription. There is nothing to claim. If the subscription is canceled, the standard limit for your plan applies.
Your current plan remains active until the end of the billing period, then your account moves to the Free tier. See [Cancel subscription](/help/platform/account/cancel-account) for cancellation details.
No. You can cancel your Zite Apps plan without canceling your Fillout Forms plan.
## Billing & usage
Billing and usage are managed at the organization level. Org admins can open [**Billing & usage**](https://app.zite.com/home/settings/billing) to review usage across the organization.
The Usage section shows activity across products, including:
* Apps and databases created
* Credits used during the current billing period
* Credit consumption across all apps
* Workflow runs used during the current billing period
* Forms usage
On **Team** and **Enterprise** plans, the Usage section also has a `Limits` tab, where admins can see what each member has spent building with AI and cap how much any one person can spend. See [AI credit limits](/help/platform/account/ai-credit-limits).
## Understand credits and workflow runs
Credits and workflow runs are tracked separately. Credits cover AI work. Workflow runs cover successful workflow executions from published apps.
See what uses credits, what does not, how credits reset, and where to check usage.
Learn how workflow runs are counted and how they differ from credits.
Cap how many credits each member can spend building with AI.
## Credit resets and plan changes
Credits reset every month, at the exact day and time you first subscribed to your paid Apps plan. Annual plans are billed once per year, but credits still refresh monthly on the original subscription day and time. Unused credits do not roll over.
| Plan change | What happens |
| - | - |
| Upgrading from Free | You get the new plan's full monthly credit allowance immediately. For example, moving from Free to a 100-credit plan gives you access to 100 credits right away, and that upgrade time becomes your new billing and credit reset time. |
| Upgrading a paid plan | Your monthly credit limit increases immediately, but your credits do not reset. For example, moving from 100 credits/month to 200 credits/month raises your current cycle limit to 200 credits, while your reset date stays the same. |
| Downgrading a paid plan | The change takes effect at the end of your current billing cycle. For example, if you downgrade from 200 credits/month to 100 credits/month, you keep the 200-credit limit until the cycle ends. On your next billing date, your limit becomes 100 credits and credits reset for the new cycle. |
## FAQs
Open [Billing & usage](https://app.zite.com/home/settings/billing). Usage is shown at the organization level, and org admins can see credit consumption across apps.
Credits cover usage-based actions such as AI building, the Database Agent, AI fields, generated documents, and some app actions. See [How credits work](/help/platform/getting-started/credits) for the full breakdown.
A workflow run is one successful execution of a workflow from a published app. Editor runs do not count toward the monthly workflow run limit. Learn more in [App Usage](/help/platform/getting-started/usage#workflow-runs).
On Team and Enterprise plans, admins can set a credit limit for the organization and override it for individual members. See [AI credit limits](/help/platform/account/ai-credit-limits).
Yes. Upgrade to a higher Apps plan from [Billing & usage](https://app.zite.com/home/settings/billing). If you upgrade from Free, you receive the paid plan's full monthly allowance immediately. If you upgrade an existing paid plan, your current cycle limit increases, but your reset date stays the same.
No. Credits reset every month and unused monthly credits do not roll over. Annual plans are billed once per year, but credits still refresh monthly on the original subscription day and time. See [How credits reset](/help/platform/getting-started/credits#how-credits-reset).
Open [Billing & usage](https://app.zite.com/home/settings/billing), click `Browse plans` or `Modify` for the subscription you want to update, then toggle `Billed annually` on or off.
Billing dates cannot be edited directly. To change your billing date, [downgrade your plan](/help/platform/account/subscription), then upgrade again on your preferred billing date.
Invoices are available from your [Zite billing settings](https://app.zite.com/home/settings/billing).
See the [refund policy](/help/platform/account/refund-policy) for plan changes, renewals, refunds, and billing policy details.
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