Subscription and Billing

Subscription
Billing & usage

Subscription plans

Subscription plans control the limits and features available to your Zite organization. All plans include unlimited apps and databases, while plan tiers set monthly credits, database record limits, workflow runs, custom domains, and branding options.

For the full feature comparison and current plan pricing, see the Zite pricing page.

Scale subscriptions

Scale subscriptions are designed for larger teams that need higher usage limits, bundled access across apps, forms, and databases, and advanced controls such as granular permissions, enforced two-factor authentication, audit logs, dedicated support, and custom agreements.

Zite Scale subscription plans showing Team bundle and Enterprise options

Usage limits by plan

These tables include usage limits only. Rows where every plan has the same Unlimited value are skipped.

Standard plans

Usage limit	Free	Pro	Business
Monthly credits	50	100+	200+
Database records	5,000	100,000	250,000
Workflow runs/month	1,000	5,000	50,000
Attachment storage	1 GB	10 GB	100 GB

Databases have a record limit that is tied to your Apps plan. This limit controls the total number of records you can store across all Zite databases in your organization.

Scale plans

Usage limit	Team	Enterprise
Monthly credits	800+	Custom
Database records	1,000,000	1,000,000+
Workflow runs/month	250,000	Unlimited
Attachment storage	100 GB	1 TB+

Cancel your plan

You can cancel your Zite Apps plan without canceling your Fillout Forms plan.

FAQs

Which plan should I choose?

Choose the plan that matches the usage limits and features your organization needs. For current pricing and the full feature comparison, see the Zite pricing page.

Do all plans include unlimited apps and databases?

Yes. All plans include unlimited apps and databases. Plan tiers set limits for monthly credits, database records, workflow runs, attachment storage, and selected features.

What happens if I cancel my Apps plan?

Your current plan remains active until the end of the billing period, then your account moves to the Free tier. See Cancel subscription for cancellation details.

Does canceling Apps also cancel Fillout Forms?

No. You can cancel your Zite Apps plan without canceling your Fillout Forms plan.

Billing & usage

Billing and usage are managed at the organization level. Org admins can open Billing & usage to review usage across the organization.The Usage section shows activity across products, including:

Apps and databases created
Credits used during the current billing period
Credit consumption across all apps
Workflow runs used during the current billing period
Forms usage

Organization usage dashboard showing apps, credits, workflow runs, and forms usage

Understand credits and workflow runs

Credits and workflow runs are tracked separately. Credits cover AI work. Workflow runs cover successful workflow executions from published apps.

How credits work

See what uses credits, what does not, how credits reset, and where to check usage.

App Usage

Learn how workflow runs are counted and how they differ from credits.

Credit resets and plan changes

Credits reset every month, at the exact day and time you first subscribed to your paid Apps plan. Annual plans are billed once per year, but credits still refresh monthly on the original subscription day and time. Unused credits do not roll over.

Plan change	What happens
Upgrading from Free	You get the new plan’s full monthly credit allowance immediately. For example, moving from Free to a 100-credit plan gives you access to 100 credits right away, and that upgrade time becomes your new billing and credit reset time.
Upgrading a paid plan	Your monthly credit limit increases immediately, but your credits do not reset. For example, moving from 100 credits/month to 200 credits/month raises your current cycle limit to 200 credits, while your reset date stays the same.
Downgrading a paid plan	The change takes effect at the end of your current billing cycle. For example, if you downgrade from 200 credits/month to 100 credits/month, you keep the 200-credit limit until the cycle ends. On your next billing date, your limit becomes 100 credits and credits reset for the new cycle.

FAQs

Where can I see current credit and workflow usage?

Open Billing & usage. Usage is shown at the organization level, and org admins can see credit consumption across apps.

What counts as a credit?

Credits cover usage-based actions such as AI building, the Database Agent, AI fields, generated documents, and some app actions. See How credits work for the full breakdown.

What counts as a workflow run?

A workflow run is one successful execution of a workflow from a published app. Editor runs do not count toward the monthly workflow run limit. Learn more in App Usage.

Can I get more credits before the next reset?

Yes. Upgrade to a higher Apps plan from Billing & usage. If you upgrade from Free, you receive the paid plan’s full monthly allowance immediately. If you upgrade an existing paid plan, your current cycle limit increases, but your reset date stays the same.

Do unused credits roll over?

No. Credits reset every month and unused monthly credits do not roll over. Annual plans are billed once per year, but credits still refresh monthly on the original subscription day and time. See How credits reset.

How do I switch between monthly and annual billing?

Open Billing & usage, click Browse plans or Modify for the subscription you want to update, then toggle Billed annually on or off.

Can I change my billing date?

Billing dates cannot be edited directly. To change your billing date, downgrade your plan, then upgrade again on your preferred billing date.

Where can I download invoices?

Invoices are available from your Zite billing settings.

Where can I find refund and billing policies?

See the refund policy for plan changes, renewals, refunds, and billing policy details.

Getting Started

How to Build

Features

Access & Sharing

Account

API Reference

Security & Legal

Subscription plans

Scale subscriptions

Usage limits by plan

Standard plans

Scale plans

Cancel your plan

FAQs

Billing & usage

Understand credits and workflow runs

How credits work

App Usage

Credit resets and plan changes

FAQs

​Subscription plans

​Scale subscriptions

​Usage limits by plan

​Standard plans

​Scale plans

​Cancel your plan

​FAQs

​Billing & usage

​Understand credits and workflow runs

How credits work

App Usage

​Credit resets and plan changes

​FAQs

Subscription plans

Scale subscriptions

Usage limits by plan

Standard plans

Scale plans

Cancel your plan

FAQs

Billing & usage

Understand credits and workflow runs

Credit resets and plan changes

FAQs